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Frequently Asked Questions
ANTSCA are here to help installers, educators, suppliers, manufacturers and consumers of the surfacing industry. We want to build a better and safer surfacing industry from the ground up. Here you will find some of our most asked questions.. If your question isn’t answered, feel free to contact us via our contact us page.
What kind of surfacing companies do you work with?
As such we work and monitor the following surfacing areas
- Disabled Access
- Non-slip surfacing
- Sports Surfacing
- Resin Bonded and Bound Surfacing
- Artificial Grass and Sports Fields
- Block Paving
- Traditional Surfacing
- Rubber Crumb Surfacing
- Playground Surfacing
- Patterned Concrete
- Pool surfacing
Our members can come from a manufacturing, education, suppliers and obviously installers of the above.
Who can be an approved installer of ANTSCA?
We take membership requests very seriously, ANTSCA have to be sent a number of completed works each year by our members. ANTSCA’s appoints industry experts who can at anytime go and visit completed works by our members.
Each of our installers is given a unique customer review code, this code can be used by the customer to complete.
Each ANTSCA approved surfacing installer must send us proof of the following to join our association;
Public Insurance Documents
Health and Safety Policy
CRB Check if applicable
Agree to our members charter
Agree to ANTSCA’s PRIDE
Offer customer gaurantees inline or above the manufacturer warranty
Have a proven work history
Agree for ANTSCA to act in mediation
Agree to ANTSCA code of conduct
We will then check fully these credentials and if successfull can join our approved contractor scheme.
Do you fully check all installers?
I want to appoint a surfacing installer and would like to know if they are ANTSCA accredited. How can I check this?
How do I find an ANTSCA trade association accredited surfacing installer who can help me?
If you have a specific surfacing enquiry you can send details via ourselves or speak to a local installer in your area and ask if they are ANTSCA accredited. We will send your job to all of the local accredited surfacing installers in your area instantly.
I really need technical advice about my driveway and artificial grass installation. Who can I speak with?
I’m impressed with the fantastic work that my ANTSCA surfacing contractor has done and would like to thank them for their excellent work.
I’m not happy with work that my surfacing contractor has completed. What can I do?
In the unlikely event that you do have a problem with any accredited installer, we advise you to speak with your surfacing installer to raise your concerns. This will often resolve the issue. If that isn’t successful, for issues relating to our members you may either call us or contact us. Please provide us with the details of your concern regarding our trade association member. We can take steps to contact the installer and help you resolve the matter by taking immediate action.
My father recently became wheelchair dependant and our driveway needed an overhaul for his safety and independence. I wanted a resin bonded drive and a purpose built ramp installed. I was pleased to find my local driveway company was ANTSCA accredited. This filled me with confidence of the quality of workmanship whilst being fit for purpose. Now my dad can easily transport himself in and out of his house.Gurdip Singh - Nottingham
ANTSCA MEMBERS SHOW
- Public Awareness 100% 100%
- Customer Security 100% 100%
- Putting Your Customer First 100% 100%
- Raising Industry Standards 100% 100%